Privacy policy

Last updated: September 10, 2026

BHOE ("BHOE", "we", "our" or "us") respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, store and protect your information.

1. Information We Collect

When you visit our website, create an account, place an order or contact us, we may collect information such as:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information necessary to process your transaction
Customer service communications
Information you voluntarily provide to us

We do not need your complete card details to process an order. Payments may be processed through third-party payment providers.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Process payments
Provide customer support
Handle returns, exchanges and refunds
Send order and shipping updates
Improve our website and products
Prevent fraud and misuse
Maintain business and transaction records
Comply with applicable laws
Send marketing communications where permitted and where you have provided the appropriate consent

3. Marketing Communications

If you subscribe to BHOE communications, we may send information about:

New collections
Product launches
Offers
Events
Brand updates

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

4. Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Understand website usage
Improve the shopping experience
Measure marketing performance

Some cookies may be provided by third-party services integrated with our Shopify store.

You can manage cookies through your browser settings and, where applicable, the controls provided on our website.

5. Third-Party Services

We may use third-party service providers for functions including:

Website hosting and e-commerce
Payment processing
Shipping and logistics
Analytics
Marketing
Customer support

These providers may process information as necessary to provide their services.

6. Payment Information

Payments are processed through third-party payment gateways.

BHOE does not intentionally store complete debit-card or credit-card numbers on its own systems.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, legal, tax, accounting and dispute-resolution requirements.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to access, correction, withdrawal of consent and grievance redressal.

To make a privacy-related request, contact:

Email: contact.bhoe@gmail.com

We will process requests in accordance with applicable law.

The DPDP framework requires clear information about the personal data being processed and the purposes for processing, and provides mechanisms concerning consent and individual rights.

10. Children's Privacy

BHOE's website is intended for general consumers and is not knowingly directed toward children in a manner that would require unlawful processing of children's personal data.