Refund policy

At BHOE, we want you to feel confident about every purchase. If your order isn't right for you, we're here to help.

1. Returns

We accept returns within 7 days of delivery for eligible products.

To be eligible for a return:

The product must be unused and unworn.
The product must be in its original condition.
All original tags, labels and packaging should be intact.
The product must not have been washed, altered, damaged or stained.
The product must be returned with the original invoice/order details.

Products that do not meet these conditions may not be eligible for a return.

2. Size Exchanges

We offer one size exchange per product, subject to availability.

If you have ordered the wrong size, please contact us within 7 days of delivery.

The replacement size will be shipped once the returned product has been received and inspected.

If the requested size is unavailable, we may offer a refund or another suitable resolution.

3. Damaged, Defective or Incorrect Products

If you receive:

a damaged product,
a defective product,
a wrong product, or
a product materially different from what was ordered,

please contact us within 48 hours of delivery.

Please provide:

Your order number
Photographs of the product
Photographs of the packaging
A brief description of the issue

We will review the issue and, where applicable, arrange a replacement, exchange or refund.

Nothing in this policy limits any rights you may have under applicable Indian consumer protection law.

4. Products Not Eligible for Return

Returns may not be accepted for products that:

have been worn or washed;
have been altered or damaged after delivery;
have missing tags;
have stains, odour or other signs of use;
are returned after the applicable return period.

5. How to Request a Return

To request a return, email us at:

contact.bhoe@gmail.com

Please include:

Subject: Return Request — Order #[ORDER NUMBER]

and provide your order number, reason for return and photographs where applicable.

6. Return Shipping

For a change-of-mind or size-related return, return shipping may be borne by the customer unless BHOE states otherwise.

For products that are defective, damaged, incorrect or materially different from the order, BHOE will arrange an appropriate resolution without unfairly charging the customer for the return.

7. Refunds

Once your returned product reaches us, it will be inspected.

If approved, your refund will be initiated to the original payment method, where technically possible.

For Cash on Delivery orders, we may request your bank/UPI details to process the refund.

Refund processing times may vary depending on the payment provider or bank.

8. Refund Processing

After BHOE approves your refund, please allow 5–7 business days for the amount to reflect in your account, depending on your payment provider or bank.

9. Shipping Charges

Original shipping charges, if separately charged, may be non-refundable for customer-initiated returns, unless the return is due to a defect, incorrect product or other issue attributable to BHOE.